Rewards FAQs

It’s important to us that you genuinely enjoy this program. That’s why we work hard to provide you with great deals and cash-like discounts on fresh food, refreshing beverages, and craft and local merchandise. We also keep an eye out for national deals on instore merchandise so you can take advantage of those offers, too.

Welcome to the Rusty Lantern Market Rewards program.

Yes, the Rusty Lantern Market Rewards program offers an exclusive catalog and limited time only deals to our members. Click on the Redeem button to review items in our catalog or scroll the App’s landing page for member-exclusive offers.

When you join the Rusty Lantern Market Rewards program, you’re automatically entered into the Beans and Kitchen clubs. As you buy qualifying club items, we’ll track your progress and once you’ve bought the specified number of items, your next qualifying club item will be FREE. Automatically!

Our Beans Club is a coffee lovers’ loyalty program. If you love coffee, then this club is FOR YOU! Every time you buy 10 self-serve or handcrafted hot, iced or frozen coffees we’ll give you your next one FREE. Qualifying purchases include any Handcrafted or Self-Serve hot, iced or frozen coffee, smoothie or refresher. Redeemable items include any size, Handcrafted or Self-Serve hot, iced or frozen coffee, smoothie or refresher.

Our Kitchen Club is a food lovers’ Loyalty program. If you love freshly made, made-to-order food then we’ve got just what you need! Every time you buy 10 items we’ll give you your 11th item FREE! Qualifying purchases include any Made-to-Order or Grab-n-Go food item made in the store priced at $4.99 and over. Redeemable items include any food item made in the store at $4.99 and over.

No cash value, no cash back. All terms and conditions of the rewards program apply. Your account must be registered to redeem. See Terms and Conditions for details. Offer does not include Mug Club 99¢ purchases.

It’s easy and you can do it with or without a Rusty Lantern Rewards card.

WITH A CARD

  • Pickup a card from any one of our Rusty Lantern Market locations
  • Register your card on the website, or with the App

Google Play Store    IOS app store

WITH THE APP

  • Download the App on your mobile device and complete the registration

   

Yes! You can start earning points right away simply by swiping the card, but you won’t be able to track or redeem your points until you register your card.

 

Google Play Store    IOS App Store

It’s true, you can start earning points right away simply by swiping the card, but you won’t be able track or redeem your points until you register your card.

Visit www.RustyLanternMarkets.com/Rewards or use the Rusty Lantern Market Rewards App to register.

Google Play Store    IOS App Store

Earn 10 points for every $1 you spend on qualifying purchases and redeem them for great deals in our Rewards catalog.

Get 1,000 Points just for becoming a member!
Thank you for registering!

Get 500 Points on your birthday!
Happy Birthday, we hope this is your best year ever!

Get 500 Points every year on your membership anniversary!
Thanks for being a Rusty Lantern Market Rewards member!

Earn points on qualifying purchases – it’s easy!

IN STORE

At checkout:

  • SCAN the barcode in the App
  • Or, ENTER your RLM Alt ID: 756 (RLM) + Phone Number (e.g., 756 (555) 555-1234)
  • Or, SWIPE your card

ONLINE

  • At checkout:
  • ENTER your RLM Alt ID: 756 (RLM) + Phone Number (e.g., 756 (555) 555-1234)
  • Or, ENTER your card number

Yes, you earn points on every qualifying purchase when you order online! At checkout, simply enter your RLM Alt ID or Rewards card number in the field provided. Points will be delivered to your account soon after you’ve completed your transaction.

Yes, all Rusty Lantern Markets throughout Maine, Massachusetts, New Hampshire and Rhode Island participate in the Rewards program.

Any fresh food, self-serve or handcrafted beverage, or retail item you buy is considered a qualifying purchase EXCEPT FOR lottery tickets, alcohol, tobacco products, gift cards, or fuel.

Every time you make a qualifying purchase and SCAN your barcode, or ENTER your RLM Alt ID, or SWIPE your Rewards card at checkout, we’ll add points to your account. Your points balance is displayed on the landing page of the App, or you can check your points balance by logging into your account online. You can also access your transaction history by clicking on the More icon at the bottom of your App screen and clicking on Transaction History.

You can track your Beans Club and Kitchen Club purchases every time you SCAN your barcode, or ENTER your RLM Alt ID, or SWIPE your Rewards card at checkout. It’s easy!

And when you qualify for your FREE Beans Club or Kitchen Club item, your Rewards App will automatically redeem the reward at time of purchase.

Every time you make a qualifying purchase and SCAN your barcode, or ENTER your RLM Alt ID, or SWIPE your Rewards card at checkout, we’ll add points to your account. And now that you’ve started to collect points, you’ll want to make sure you’ve registered your card or App to redeem them.

You redeem points for items in our offer catalog. The catalog can be accessed on the App’s landing page.

  1. Simply click the Redeem button.
  2. Scroll through the qualifying active offers and click the offer Redeem button to select that reward.
  3. Next, click the Confirm button and the reward will be redeemed and added to your account.
  4. The offer is now available. The next time you shop, simply ring up your items at the register (or online), SCAN your barcode, or ENTER your RLM Alt ID, or SWIPE your Rewards card at checkout. Your reward(s) will be honored, and you’ll receive your selection.

NOTE: As long as you have enough points for your selection(s), there is no limit to the number of rewards you can redeem at a time.

  1. Simply click the Redeem button on the App’s landing page.
  2. Scroll through the qualifying active offers and click the offer Redeem button to select that reward.
  3. Next, click the Confirm button and the reward will be redeemed and added to your account. The offer(s) is now available for online purchases.
  4. Add the item(s) to your cart. At checkout ENTER your RLM Alt ID, or Rewards card number. Your reward(s) will be honored, and you’ll receive your selection.

Yes. Once you’ve redeemed points in the offer catalog, your selected rewards will be added to your account. All you need to do is pick up or order the items you’ve selected, SCAN your barcode, or ENTER your RLM Alt ID, or SWIPE your Rewards card at checkout, and your offers will be honored.

Catalog Rewards expire one month after the end of the month they were issued. For example, if you redeem a reward on October 15, 2024 that reward will expire on November 30, 2024.

Points expire 12 months after the end of the month they were earned. That is, if you earn points on October 15, 2024, those points will expire November 30, 2025.

If you need help with your account, feel free to contact our Customer Service Team:

Customer Service
800-759-0276
Mon-Fri: 9am-6pm EST

Having a Rewards card is optional, but handy if you like using a physical card when you shop.

Earning or Redeeming* Points In Store

Shop for your items, then at checkout:

  • SCAN the Barcode in your App
  • Or, ENTER Your RLM Alt ID (756 + phone number)
  • Or, SWIPE your card

*Once you’ve registered your member account, you can use the App to select your Rewards from the Rewards catalog, and then redeem them at the register.

Earning or Redeeming* Points Online

Shop for your items, then at checkout:

  • ENTER your card number
  • Or, ENTER Your RLM Alt ID (756 + phone number)

*Once you’ve registered your member account, you can use the App to select your Rewards from the Rewards catalog, and then redeem them online when placing your order.

It’s easy to add your Rewards card to your member account. You can do this on our website or in the App.

Website

Rewards App

  • Log in to the Rewards App
  • Click on the More icon at the bottom of the screen
  • Click on Manage Cards
  • Click Add Card
  • Enter your Rewards card number
  • Click Submit

 

Your Alt ID is 756 + the phone number you used to set up the account (e.g., 756 (555) 555-1234). You can also find it in the App by clicking on the barcode icon.

No problem.

  • First, you’ll need a new card, and you can pick one up from your local Rusty Lantern Market location.
  • Then call our Customer Service support team. They can help you add the new card and deactivate the worn one.

Customer Service
800-759-0276
Mon-Fri: 9am-6pm (EST)

No problem. You can reset your password on our website or on the App.

RESET PASSWORD ON WEBSITE

RESET PASSWORD ON REWARDS APP

  • Open the App on your mobile device
  • Click Sign in
  • Click on the Forgot My Password link
  • Enter the email address associated with the account
  • Click Send Email
  • A Password Reset link will be emailed to you.
  • Follow the link and instructions to create a new password

 

No problem. You can get a new card to tie to your account so you can keep your points and account history.

  • First, pick up a new card from your local Rusty Lantern Market location.
  • Then call our Customer Service team. They can help you add the new card and deactivate the missing one.

Customer Service
800-759-0276
Mon-Fri: 9am-6pm EST

Your privacy and data security are important to us. Your account data is stored in a secure database. Click here to access our privacy policy.

At Rusty Lantern Market we believe your birthday is a great occasion to celebrate! Every year on your birthday we’ll send you 500 points you can use to treat yourself to something special on us!

And, if you’re 21 years old or older and want to make age-restricted purchases, the App will need the information to allow you access to those items.

The program is intended for personal use only. Accounts are personal and cannot be sold, transferred, gifted, assigned to or shared with others.

You can delete your account on the website or on the App. Be careful, once you delete the account you will not be able to gain access to past activities or any remaining points earned.

ON THE WEBSITE

  • Click here to log-in and access your account
  • Follow the links to your account information
  • Click on your Profile
  • Scroll to the bottom of the page and click on the Delete account button and follow the simple steps to delete the account

ON THE REWARDS APP

  • Open the App on your mobile device
  • Log-in to access your account information
  • Click on the More icon at the bottom of your screen
  • Click on the Profile link
  • Scroll to the bottom of the page and click on the Delete account button and follow the simple steps to delete the account